509 HEELS - 36

Acceptance of Terms

By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, customers, and users of the site. If you do not agree with any part of these terms, you should not use this website or place an order.We are a UK-based small business specialising in carefully sourced vintage items. These Terms and Conditions apply to all purchases made through our website and are governed by the laws of England and Wales. By placing an order with us, you confirm that you have read and agreed to these Terms and all related policies listed on our website. In rare circumstances, we may need to cancel an order, for example due to stock availability issues, pricing errors, or suspected fraudulent activity. Should this ever occur, we will always contact you and issue a full refund where applicable. While we do everything we can to ensure a smooth shopping experience, we cannot be held responsible for delays or disruptions caused by events outside of our control, such as postal delays, customs processing, or unforeseen circumstances.

Eligibility and Use of the Website

You must be at least 18 years old, or have the permission of a parent or legal guardian, to make a purchase on this website. You agree to use this site only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the site. Misuse of the website is prohibited, including fraudulent activity, attempting to access restricted systems, abusing discount codes. You must not use this website for any commercial purpose without our prior written consent, including the resale of items or reproduction of product listings. The use of automated systems, bots, data scraping tools, or other means to access or collect data from this website without authorisation is prohibited. Any breach of these terms may result in suspension or permanent restriction of access to the website and cancellation of associated orders.

Privacy Policy

Your personal data is handled in accordance with UK GDPR and the Data Protection Act 2018. Please refer to our Privacy Policy for full details on how your data is collected, stored, and used. All payments are processed securely through Shopify’s approved payment providers. By completing a purchase, customers confirm that they are authorised to use the selected payment method. In the event of a chargeback or payment dispute, we reserve the right to provide relevant order information, delivery confirmation, and accepted policies to the payment processor or financial institution as evidence that the transaction was valid and agreed upon. Customers are responsible for ensuring that all personal and payment information provided is accurate and up to date. We are not responsible for delays or issues arising from incorrect or incomplete information supplied at checkout. We retain customer data only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and enforce our agreements. We reserve the right to take reasonable steps to verify transactions for fraud prevention purposes, which may include requesting additional information before processing an order.

Third-Party Links & Services Disclaimer

This website may contain links to third-party websites or services, including payment providers, courier services, and social media platforms. These third parties operate independently and are not under our control. We are not responsible for the content, policies, availability, or actions of any third-party websites or services, and access to them is at the customer’s own risk.

Intellectual Property

All content on this website, including text, images, logos, and branding, is our intellectual property and may not be copied, reproduced, or used for commercial purposes without prior written consent. No licence or right is granted to use our intellectual property except as expressly permitted in writing.

Unauthorised use may result in legal action, including injunctive relief and claims for damages.

Resale & Commercial Use Restriction

Products sold through this website are intended for personal use only. Commercial resale, bulk purchasing for resale, drop-shipping, or use of our listings, images, or descriptions for commercial purposes is prohibited without our prior written consent. We reserve the right to cancel orders suspected of breaching this clause.

Authenticity & Brand Affiliation Disclaimer

We sell vintage and pre-owned items sourced to the best of our knowledge and belief. Unless explicitly stated, items are not authenticated, certified, or affiliated with any brand, designer, or trademark holder. All brand names are used solely for descriptive purposes.

Indemnification

You agree to indemnify, defend, and hold harmless our business, its owners, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of your misuse of this website, breach of these Terms and Conditions, provision of false or misleading information, or violation of any applicable laws or third-party rights.

Force Majeure

We shall not be held liable for any failure or delay in the performance of our obligations under these Terms and Conditions where such failure or delay results from events beyond our reasonable control. This includes, but is not limited to, natural disasters, pandemics, government restrictions, labour disputes, transport failures, supply chain disruptions, internet outages, platform failures, or any other event outside our reasonable control. Our obligations shall be suspended for the duration of such events without liability.

Errors, Omissions & Website Accuracy

While we take reasonable care to ensure that all information on this website is accurate and up to date, we do not warrant that product descriptions, pricing, availability, or other content is error-free, complete, or current at all times. Errors may occasionally occur due to technical issues, human error, or system updates. We reserve the right to correct any errors or omissions and to cancel orders affected by such inaccuracies, with a full refund issued where applicable

Website Availability & Maintenance

We do not guarantee uninterrupted or continuous access to this website. Access may be temporarily suspended for maintenance, updates, system failures, or technical issues beyond our control. We shall not be liable for any loss or inconvenience resulting from the unavailability of the website, including the inability to place or complete orders during periods of downtime

Shipping Policy

We aim to process and dispatch all orders within the timeframe stated on our website, excluding weekends and UK public holidays. Delivery times provided are estimates only and may vary depending on location, courier services, and customs processing for international orders. Once your order has been dispatched, responsibility for delivery passes to the courier. We are not able to control delays caused by postal services or customs authorities, but we are always happy to assist where possible if issues arise. Tracking information will always be provided. Please ensure your shipping address is entered correctly at checkout, as we are unable to take responsibility for parcels delayed, lost, or returned due to incorrect or incomplete address details. If an order is returned to us due to unsuccessful delivery, additional shipping charges may apply before the item can be resent. Risk passes to the customer once the item has been delivered to the address provided. Once an order is marked as delivered by the courier, it is considered complete, and we cannot accept responsibility for loss or theft after delivery. In the event that a parcel is delayed or appears lost in transit, we will assist customers in opening an investigation with the courier where possible. However, outcomes are subject to the courier’s policies and timelines. Delivery confirmation provided by the courier, including photographic or GPS confirmation where applicable, will be considered evidence of successful delivery. We are not liable for delays or failures in delivery resulting from events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, or transport disruptions.

International Duties & Taxes Policy

For international customers, please note that all prices listed on our website exclude import duties, customs fees, and local taxes. These charges are set by your destination country and are not within our control. Any customs duties, taxes, or additional fees incurred are the responsibility of the customer and must be paid directly to the relevant authorities. Unfortunately, we are unable to cover or reimburse these charges. We are not responsible for parcels delayed, held, seized, or destroyed by customs authorities due to local import regulations or documentation requirements. Parcels abandoned by the customer or customs authorities due to unpaid fees are not eligible for refunds or replacement. If customs fees are refused and a parcel is returned to us or disposed of by customs, we are unable to issue a refund. We recommend checking with your local customs office if you are unsure about potential charges before placing your order.

Returns, Refunds & Exchanges Policy

Because our collection consists of vintage and pre-owned footwear, all sales are final, and we are unable to offer returns, refunds, or exchanges once an order has been placed. Vintage footwear can be delicate and may change once worn, even with careful use. For this reason, we encourage customers to review all photographs and descriptions carefully and to contact us with any questions before purchasing — we’re always happy to help. This policy does not affect your statutory rights under UK consumer law. In the unlikely event that an item is significantly not as described, please contact us and we will work with you to resolve the issue. Any concerns regarding an item being significantly not as described must be raised within a reasonable timeframe after delivery, with supporting photographs where requested.

Vintage Condition & Product Disclaimer

We specialise in vintage, pre-owned, and up-cycled footwear. By nature, vintage items may show signs of previous wear, ageing, or minor imperfections. These characteristics form part of the product’s history and uniqueness and should not be considered faults. All items are carefully inspected, cleaned, and restored where appropriate, and any notable flaws or signs of wear are clearly described and/or photographed in the product listing. By purchasing a vintage item, you acknowledge and accept its pre-owned condition as described. All items sold are vintage or pre-owned unless stated otherwise. Minor imperfections, material aging, and signs of previous use are normal for vintage footwear and are not considered faults. Due to the age of vintage items, we cannot guarantee their longevity, durability, or comfort once worn. Materials such as leather, adhesives, soles, and hardware may have naturally weakened over time, even if an item appears unworn. Please also note that sizing, fit, and feel may differ from modern footwear due to changes in manufacturing standards over the years. By purchasing vintage footwear, customers acknowledge and accept these inherent characteristics. As a sustainability-focused business, we prioritise reuse, restoration, and up-cycling. Some items may include repaired soles, replaced laces, or restored finishes. These enhancements are intended to extend the life of the product and will be disclosed where applicable. Such restoration does not affect your statutory consumer rights.

Sustainability & Ethical Practices Disclaimer

As a sustainability-focused business, we aim to promote reuse, restoration, and responsible sourcing. However, sustainability claims are based on best-effort practices and may vary between products. We do not guarantee specific environmental outcomes or impacts for individual items. Restorations and up-cycling processes differ depending on the condition and age of each product.

Product Listings & Photography Disclaimer

We make every effort to display our products as accurately as possible, including detailed descriptions and photographs. However, colours, textures, and appearance may vary slightly due to lighting, screen settings, and natural aging of vintage materials. These variations do not constitute faults. Some photographs may be taken under studio or natural lighting conditions, and appearance may vary when viewed in different environments. Differences in monitor or mobile device calibration may affect colour perception and do not constitute misrepresentation.

Sizing & Fit Responsibility Clause

Sizing information is provided as a guide only. Due to the age and origin of vintage footwear, sizing may vary from modern standards. Customers are responsible for ensuring suitability of fit before placing an order, and we recommend comparing measurements carefully and contacting us with any questions prior to purchase. Heel height, shape, and stability vary between vintage styles and eras. Customers are responsible for assessing suitability for their intended use. We recommend taking care when wearing vintage heels, particularly on uneven or slippery surfaces.Vintage footwear is purchased and worn at the customer’s own risk. Due to the age of vintage items, we cannot guarantee performance, comfort, or structural integrity once worn. We are not responsible for injury, discomfort, or damage resulting from wearing our items. We do not provide medical or professional footwear advice. Customers are responsible for determining whether an item is suitable for their individual needs. Wearing vintage footwear may place additional stress on aged materials, and customers should exercise caution when wearing items for extended periods or high-impact use.

Refusal of Service Clause

We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraudulent activity, abusive behaviour, or repeated misuse of our policies. Any cancelled orders will be fully refunded where applicable. We are under no obligation to disclose the specific reasons for refusing service where permitted by law. Repeated attempts to circumvent policies, exploit errors, or abuse customer service may result in permanent refusal of service.

Item Availability Clause 

All items are subject to availability. In the rare event that an item becomes unavailable after purchase due to inventory error, we will contact the customer promptly and issue a full refund. Due to the unique nature of vintage items, we cannot guarantee restocking of any product once sold. Product images and listings are representative of a single, one-of-a-kind item unless otherwise stated.

Communication & Contact Expectations

We aim to respond to all customer enquiries within a reasonable timeframe during business hours. Please note that response times may vary during busy periods, weekends, or public holidays. Enquiries sent via social media platforms are not guaranteed to receive a response and should not be relied upon for order changes or urgent matters.

Jurisdiction & International Customers Clause 

By purchasing from our UK-based website, international customers acknowledge that UK consumer law applies to all transactions, regardless of the destination country. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

User Accounts and Reviews

You are responsible for maintaining the confidentiality of your account details. We reserve the right to suspend or terminate accounts that breach these terms. By submitting reviews or user-generated content, you grant us permission to use this content for marketing purposes. Offensive, misleading, or fake reviews may be removed. We reserve the right to moderate, edit, or remove user-generated content at our discretion. By submitting content, you grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce, and display such content for promotional and operational purposes.

Promotions, Sales & Pre-Orders

From time to time, we may offer promotions, discounts, sales, or pre-order opportunities. All such offers are subject to availability, specific terms, and may be withdrawn, amended, or cancelled at any time without notice. Pre-order delivery timelines are estimates only and may be subject to delays. Promotional pricing does not apply retrospectively to previous purchases

Store Credit and Gift Cards

Gift cards and store credit are non-refundable, non-transferable, and cannot be exchanged for cash. Unless otherwise stated, gift cards do not expire. We are not responsible for lost or stolen gift cards. Discount codes are subject to specific terms and may not be combined unless stated. Promotions may be withdrawn at any time. Sale items may be excluded from refunds for change-of-mind returns where legally permitted. Customers are responsible for monitoring gift card or store credit balances. We reserve the right to cancel promotional credits obtained through misuse, error, or fraudulent activity.

Amendments & Version Control

We reserve the right to update or amend these Terms and Conditions at any time. Changes will take effect immediately upon being published on the website. The version in force at the time of purchase will apply to that transaction. Previous versions are not binding.

By placing an order through our website, customers confirm that they have read, understood, and agreed to our Terms & Conditions, Shipping Policy, International Duties & Taxes Policy, and Returns Policy.  If you have any questions about these Terms and Conditions, please contact us using the details provided on our website.